State Farm® Insurance Agent Kathleen Banse

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Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.

Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

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What our customers say about us...

Jonathan Grand

July 2, 2024

1 out of 5

"Difficulty with the claims process and recorded statement. I expected the process to be question and answer format, with clarifying questions to get the perspective of the driver. What I found unacceptable from State Farm (my insurance provider) was colorful commentary and accusations. “Why am I hearing differently from the witness, what do you think she has to gain by falsifying her statement” “What you are saying is not how I am hearing it from the other driver and if it were not for your actions the accident would not have occurred” I expected the process to get the liability close to the truth by way of process. The confrontational approach was unacceptable towards me as the insured with State Farm and very different from my past experiences with my 35 years with State Farm. I expected more from this group. My grievance is with process, not the outcome."

M Warren

June 12, 2024

5 out of 5

"Kathleen and her team are exceptional at what they do. They will help you decide on what's right for your needs when it comes to insurance coverage, whether its auto insurance, home insurance or life insurance. Give them a call if you are in San Antonio, Bulverde, New Braunfels.. Or anywhere in Texas :) Thanks again Team Banse!!!!"

Jen F

April 16, 2024

1 out of 5

"Only Kathleen is licensed to help or answer questions about mutual funds. So you always have to wait for her to get back with you. I've been waiting for a month now, and still haven't heard back, after 3 calls. The girls in the office at clueless. I'm moving my IRA to Fidelity. This was the same problem with a different State farm office. Never again. I guess you don't need my 20K."

Janis Young

March 28, 2024

5 out of 5

"good experience with Danielle, very informative and personal very responsive and professional in our communications"

Robert Ruiz

March 4, 2024

5 out of 5

"Very friendly and responds quickly to all questions. I have nothing but good experiences with everyone in her office."

Milann Guckian

February 2, 2024

5 out of 5

"We came back home to State Farm after a 6-month furlough. We came back specifically for the service and customer care provided by Kathleen and her team. They are accessible, efficient, knowledgeable, and above all genuinely friendly and happy to be of service. Thank you especially to Danielle, who has helped navigate us through this process. She's a dream! We are very happy to be back home with Kathleen and State Farm."

Richard Fernandez

December 28, 2023

5 out of 5

"Great people amazing rates. Danielle Lewis helped me out a lot and I appreciate her."

Tonja Hodde

December 6, 2023

5 out of 5

"Tara and Lyndsey both are absolutely amazing. I have only encountered positive 100% of the time I have dealt with them. The follow up on their part of profession and they follow through with what they say they will do! Definitely recommend them!!💗"

Melinda Ledbetter

December 5, 2023

5 out of 5

"Tara C & staff at State Farm took care of my family and all our needs. Better service definitely over our last insurance company and better prices!!!!!"

Jeff Dillon

November 30, 2023

5 out of 5

"Wonderful agent... I have been with State Farm for about a year and EVERYONE I have encountered representing State Farm has been the consummate professional... Kathleen even cares enough for her community that she volunteers in trash removal along US 281 in Bulverde..."

kyle mockeridge

November 21, 2023

1 out of 5

"This is going to be about state farm in general. Back in August an amazon driver did a hit and run on me, getting them on that should have been easy since amazon has cameras in their trucks (just force them to cough up whichever driver was there at 5:00 on August 20th, there was only one of them). They didn't attempt to do that and stuck me with the deductible. You'd think they'd have gone after them harder since they had to pay their share but nope. Edit: And they gave up on trying to recover that after like a week, which is why they've got a one star and I'm still stuck with that payout."

RBFrey

November 14, 2023

5 out of 5

"Very professional, prompt and courteous service. Danielle did a great job for us."

A Rav

October 20, 2023

5 out of 5

"Lynsey was extremely helpful and kind, provided me with a very competitive quote, and made sure all my questions were answered regarding my coverage options. State Farm is my first choice now, without a doubt."

George Braun

October 19, 2023

5 out of 5

"I recently needed a quote on Auto insurance . I was given a quote promptly and purchased a policy. Service was excellent"

Gary & Kathy Shively

October 18, 2023

5 out of 5

"We got a great rate with great service on a home and auto bundle, umbrella policy and personal articles policy. Lynsey was great, very patient and thorough. All contacts with office staff was excellent."

Jim

September 1, 2023

5 out of 5

"Called this office yesterday, got appointment in 20 minutes, met with Danielle Lewis, who was very helpful and informative, answering all of our questions. We will be back!"

Jennifer Reyes

July 21, 2023

5 out of 5

"Best insurance agency! Tara is amazing and soooo helpful any time we have questions."

Michael Jones

July 17, 2023

5 out of 5

"I am so thankful for Tara C. at the Kathleen Banse State Farm office because she went the extra mile to make sure I got reimbursed for a auto claim that I did not know I could get reimbursed for. All the ladies are helpful and friendly but because of Tara I have $942 that I did not know I could get."

Alex Hartsfield

July 9, 2023

5 out of 5

"Wonderful experience!!!"

Tyler Watkins

June 26, 2023

5 out of 5

"I was able to chat with both Kathleen and Lynsey and they were extremely helpful with getting my Home Insurance Quote! Lynsey was able to answer all my follow-up questions. I was able to bundle and save with my auto and home insurance."

J .Richardson

June 22, 2023

5 out of 5

"Turn around on getting my cards for my pickups was pretty quick so I'd consider it a shared win between Lynsey and postal service"

Shelly Cimino

June 20, 2023

5 out of 5

"Lynsey is so wonderful! She saved me over $50/month for our rv insurance! Easiest process ever!! She responded quickly and was so kind and cheerful. Need insurance? Call Lynsey Hafernick!"

Yevette

June 16, 2023

5 out of 5

"I recently contacted this office for insurance, Lynsey gave outstanding customer service and was very informative on policies with competitive rates."

Carmel Jones

June 16, 2023

5 out of 5

"Lynsey got us the best auto and home bundle! She was so patient with our questions and was very thorough throughout our process. I would definitely recommend her for all you insurance needs!"

Stephanie Lyles

June 16, 2023

5 out of 5

"Lynsey has been so helpful and is saving me a lot on home and auto. I have a new teen driver so it was time to shop around. Thank you State Farm and Lynsey!!!"

What our customers say about us...

Jonathan Grand

July 2, 2024

1 out of 5

"Difficulty with the claims process and recorded statement. I expected the process to be question and answer format, with clarifying questions to get the perspective of the driver. What I found unacceptable from State Farm (my insurance provider) was colorful commentary and accusations. “Why am I hearing differently from the witness, what do you think she has to gain by falsifying her statement” “What you are saying is not how I am hearing it from the other driver and if it were not for your actions the accident would not have occurred” I expected the process to get the liability close to the truth by way of process. The confrontational approach was unacceptable towards me as the insured with State Farm and very different from my past experiences with my 35 years with State Farm. I expected more from this group. My grievance is with process, not the outcome."

M Warren

June 12, 2024

5 out of 5

"Kathleen and her team are exceptional at what they do. They will help you decide on what's right for your needs when it comes to insurance coverage, whether its auto insurance, home insurance or life insurance. Give them a call if you are in San Antonio, Bulverde, New Braunfels.. Or anywhere in Texas :) Thanks again Team Banse!!!!"

Jen F

April 16, 2024

1 out of 5

"Only Kathleen is licensed to help or answer questions about mutual funds. So you always have to wait for her to get back with you. I've been waiting for a month now, and still haven't heard back, after 3 calls. The girls in the office at clueless. I'm moving my IRA to Fidelity. This was the same problem with a different State farm office. Never again. I guess you don't need my 20K."

Janis Young

March 28, 2024

5 out of 5

"good experience with Danielle, very informative and personal very responsive and professional in our communications"

Robert Ruiz

March 4, 2024

5 out of 5

"Very friendly and responds quickly to all questions. I have nothing but good experiences with everyone in her office."

Milann Guckian

February 2, 2024

5 out of 5

"We came back home to State Farm after a 6-month furlough. We came back specifically for the service and customer care provided by Kathleen and her team. They are accessible, efficient, knowledgeable, and above all genuinely friendly and happy to be of service. Thank you especially to Danielle, who has helped navigate us through this process. She's a dream! We are very happy to be back home with Kathleen and State Farm."

Richard Fernandez

December 28, 2023

5 out of 5

"Great people amazing rates. Danielle Lewis helped me out a lot and I appreciate her."

Tonja Hodde

December 6, 2023

5 out of 5

"Tara and Lyndsey both are absolutely amazing. I have only encountered positive 100% of the time I have dealt with them. The follow up on their part of profession and they follow through with what they say they will do! Definitely recommend them!!💗"

Melinda Ledbetter

December 5, 2023

5 out of 5

"Tara C & staff at State Farm took care of my family and all our needs. Better service definitely over our last insurance company and better prices!!!!!"

Jeff Dillon

November 30, 2023

5 out of 5

"Wonderful agent... I have been with State Farm for about a year and EVERYONE I have encountered representing State Farm has been the consummate professional... Kathleen even cares enough for her community that she volunteers in trash removal along US 281 in Bulverde..."

kyle mockeridge

November 21, 2023

1 out of 5

"This is going to be about state farm in general. Back in August an amazon driver did a hit and run on me, getting them on that should have been easy since amazon has cameras in their trucks (just force them to cough up whichever driver was there at 5:00 on August 20th, there was only one of them). They didn't attempt to do that and stuck me with the deductible. You'd think they'd have gone after them harder since they had to pay their share but nope. Edit: And they gave up on trying to recover that after like a week, which is why they've got a one star and I'm still stuck with that payout."

RBFrey

November 14, 2023

5 out of 5

"Very professional, prompt and courteous service. Danielle did a great job for us."

A Rav

October 20, 2023

5 out of 5

"Lynsey was extremely helpful and kind, provided me with a very competitive quote, and made sure all my questions were answered regarding my coverage options. State Farm is my first choice now, without a doubt."

George Braun

October 19, 2023

5 out of 5

"I recently needed a quote on Auto insurance . I was given a quote promptly and purchased a policy. Service was excellent"

Gary & Kathy Shively

October 18, 2023

5 out of 5

"We got a great rate with great service on a home and auto bundle, umbrella policy and personal articles policy. Lynsey was great, very patient and thorough. All contacts with office staff was excellent."

Jim

September 1, 2023

5 out of 5

"Called this office yesterday, got appointment in 20 minutes, met with Danielle Lewis, who was very helpful and informative, answering all of our questions. We will be back!"

Jennifer Reyes

July 21, 2023

5 out of 5

"Best insurance agency! Tara is amazing and soooo helpful any time we have questions."

Michael Jones

July 17, 2023

5 out of 5

"I am so thankful for Tara C. at the Kathleen Banse State Farm office because she went the extra mile to make sure I got reimbursed for a auto claim that I did not know I could get reimbursed for. All the ladies are helpful and friendly but because of Tara I have $942 that I did not know I could get."

Alex Hartsfield

July 9, 2023

5 out of 5

"Wonderful experience!!!"

Tyler Watkins

June 26, 2023

5 out of 5

"I was able to chat with both Kathleen and Lynsey and they were extremely helpful with getting my Home Insurance Quote! Lynsey was able to answer all my follow-up questions. I was able to bundle and save with my auto and home insurance."

J .Richardson

June 22, 2023

5 out of 5

"Turn around on getting my cards for my pickups was pretty quick so I'd consider it a shared win between Lynsey and postal service"

Shelly Cimino

June 20, 2023

5 out of 5

"Lynsey is so wonderful! She saved me over $50/month for our rv insurance! Easiest process ever!! She responded quickly and was so kind and cheerful. Need insurance? Call Lynsey Hafernick!"

Yevette

June 16, 2023

5 out of 5

"I recently contacted this office for insurance, Lynsey gave outstanding customer service and was very informative on policies with competitive rates."

Carmel Jones

June 16, 2023

5 out of 5

"Lynsey got us the best auto and home bundle! She was so patient with our questions and was very thorough throughout our process. I would definitely recommend her for all you insurance needs!"

Stephanie Lyles

June 16, 2023

5 out of 5

"Lynsey has been so helpful and is saving me a lot on home and auto. I have a new teen driver so it was time to shop around. Thank you State Farm and Lynsey!!!"